Question 1

What areas do you service?

Accepted Answer

Rescue Maids serves communities throughout Oakland and Macomb Counties, along with the Grosse Pointe area. Visit our Service Areas page to see our current service territory.

Question 2

How do I request a cleaning?

Accepted Answer

Start by telling us about your home and the type of cleaning you're looking for. Submit a cleaning request online and we'll use the information you provide to help determine the right service and scheduling options for your home.

Question 3

How do I get a cleaning estimate?

Accepted Answer

Every home and cleaning is different. Tell us about your home, what you'd like cleaned, and the service you're interested in. We'll review the details and help determine the cleaning option that best fits your needs. Request a cleaning to get started.

Question 4

What cleaning services do you offer?

Accepted Answer

Rescue Maids offers recurring house cleaning, Initial / Deep Cleaning, Move-In / Move-Out Cleaning, Post-Construction Cleaning, and laundry assistance as an available add-on to qualifying cleaning visits. See cleaning services.

Question 5

What's the difference between an Initial / Deep Cleaning and Recurring Cleaning?

Accepted Answer

An Initial / Deep Cleaning provides more detailed attention and is often a good starting point for homes beginning professional cleaning service or homes that need extra attention. Recurring Cleaning is designed to help maintain the home on an ongoing schedule after the initial cleaning needs have been addressed.

Question 6

Do I need to be home during my cleaning?

Accepted Answer

Not necessarily. If you won't be home, access arrangements can be coordinated with Rescue Maids in advance so our cleaning team can enter the home as agreed.

Question 7

Do I need to provide cleaning supplies?

Accepted Answer

Specific supply arrangements can be confirmed when your cleaning is scheduled. If you have product preferences, sensitivities, allergies, or household restrictions, please let us know before your visit.

Question 8

Do you clean homes with pets?

Accepted Answer

Yes. We regularly clean homes with pets. Please let us know about your pets when requesting service, especially if any need to be secured or require special instructions while our team is in the home.

Question 9

Do your cleaners use ladders?

Accepted Answer

No. For safety, Rescue Maids does not perform cleaning that requires ladder use.

Question 10

Do you provide exterior cleaning?

Accepted Answer

No. Rescue Maids specializes in interior residential cleaning and does not currently offer exterior cleaning services.

Question 11

Can laundry be included?

Accepted Answer

Laundry assistance may be available as an add-on to your house cleaning visit. Mention it when requesting your cleaning and we'll confirm whether it can be included.

Question 12

Do you offer weekly or biweekly cleaning?

Accepted Answer

Yes. Recurring cleaning may be scheduled weekly, biweekly, or at another ongoing frequency depending on your cleaning needs and current availability.

Question 13

What are your business hours?

Accepted Answer

Rescue Maids is open Monday–Friday from 8:00 AM–6:00 PM and is closed weekends and major holidays. You can call or text us at (248) 242-7745 during business hours, or submit a cleaning request online anytime.

Question 14

What is your cancellation policy?

Accepted Answer

Cancellations made with less than 24 hours' notice may result in a $100 cancellation fee. A no-show or inability to access the property at the scheduled time may result in a $200 fee or the full scheduled service amount, whichever is greater.

Question 15

What happens if something needs attention after my cleaning?

Accepted Answer

We want you to be happy with your cleaning. If you notice something that needs attention, contact Rescue Maids within 24 hours of your visit and let us know. This gives us the opportunity to review the concern and address it in accordance with our satisfaction policy.

Question 16

How do I pay?

Accepted Answer

A card is kept on file for cleaning services. Payment is due at the end of the service day. If payment has not already been completed, the card on file may be automatically charged at 10:00 AM on the next business day.

Question 17

Are you licensed, bonded, and insured?

Accepted Answer

Yes. Rescue Maids is licensed, bonded, and insured, giving customers added peace of mind when welcoming our cleaning professionals into their homes.

Question 18

Is Rescue Maids veteran-owned?

Accepted Answer

Yes. Rescue Maids is a veteran-owned residential cleaning company proudly serving homeowners throughout our Michigan service area.

Question 19

Still have a question?

Accepted Answer

We're happy to help. Call or text Rescue Maids at (248) 242-7745 during business hours, or submit a cleaning request online and tell us how we can help.

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