FAQ

Convenient Online Quotes At Rescue Maids, we prioritize your time and convenience. To offer you a seamless experience, we provide quotes entirely online, allowing you to receive estimates without needing in-person appointments. We understand the challenges of scheduling, so this method enables you to request a quote at your convenience. Exceptions for In-Person Quotes While our standard practice is to conduct quotes online, we recognize that certain situations may require special attention. Under unique circumstances, or upon your request, we can arrange an in-person quote to better understand your specific cleaning needs. Please contact our client relations team to discuss your requirements and schedule an on-site quote if necessary. Honesty and Accuracy To ensure the most accurate estimate for your cleaning service, we rely on your honesty when completing our Quote form. You will be asked to rate your home on a scale of 1 to 10, with 1 indicating it needs attention and 10 being the cleanest. By providing an honest rating, we can determine the appropriate staffing requirements. Note on Estimates Please be aware that all our quotes are estimates based on the information you provide. While we strive for accuracy, the final cost may vary depending on the actual condition of your home during the cleaning appointment. Transparency and Communication We value transparency and open communication with our clients. Upon arrival, our Maids will assess your home's condition to ensure it matches the information provided in the Quote form. If there is a significant discrepancy, we will promptly inform you. Options in Case of Discrepancies If the actual condition of your home does not match the provided details, we offer two options: Rescheduling: If the discrepancy is minor and can be resolved with a simple adjustment to the cleaning plan, we may proceed as scheduled, subject to our team's availability. Cost Adjustment: If more extensive cleaning is required than anticipated, we will provide a revised estimate. This adjustment will be communicated to you before proceeding to ensure complete transparency and agreement. Refunds Policy At Rescue Maids, we are committed to providing excellent service. If you encounter any issues with your cleaning, please contact us at clientrelations@rescuemaids.net or call/text (248) 242-7745. We will promptly address the matter to your satisfaction. Cancellation & Rescheduling Policy To better manage our schedule and accommodate all clients, we have implemented the following policy: More than 48 hours' notice: No charge Less than 48 hours' notice: $50 fee Less than 24 hours' notice: $100 fee No answer or failure to inform us: Full balance charged or $200 fee We understand that unforeseen circumstances can arise and will do our best to be flexible. These charges help compensate our dedicated Maids for missed work opportunities and cover administrative costs. This ensures we can continue providing excellent and timely service to all clients. Your Satisfaction Matters Our goal is to provide a cleaning service that meets and exceeds your expectations. If you have any questions or concerns regarding the quote process or the cleaning service itself, please contact our friendly client relations team. We are here to address any queries and ensure your complete satisfaction.

Request a Quote: To get started, simply fill out our user-friendly Quote form on our website or send us an Email with your specific cleaning requirements. Prompt Response: Rest assured that we value your time. Within 24-48 business hours, one of our friendly representatives will reach out to you. Customized Digital Quote: You'll receive a detailed digital quote via both text message and email. This quote will provide you with multiple cleaning options to choose from, ensuring you find the perfect fit for your needs. Our offerings include: a. One-Time Deep Cleaning Service: Ideal for thorough cleaning on special occasions or as needed. b. Move In / Out Cleaning Service: Prepare your new space or leave your old one spotless with our comprehensive service. c. Recurring Cleaning Options: Choose from a range of regular cleaning schedules that suit your lifestyle: Weekly Cleaning: For consistent upkeep and a fresh, clean space every week. Bi-Weekly Cleaning: Cleaning every two weeks to maintain a tidy environment. Monthly Cleaning: A once-a-month cleaning to keep your space in top shape. Commercial Cleaning: Specialized cleaning services for businesses and commercial properties. Checklists for Transparency: At our cleaning company, transparency is essential. We encourage you to explore our detailed cleaning checklists. These checklists provide insight into the specific tasks our professional cleaners will perform during each service, ensuring nothing is overlooked. Flexible Scheduling: Once you've chosen your preferred cleaning option and reviewed the checklist, our team will work with you to find a convenient time for the cleaning service. Exceptional Cleaning Service: On the scheduled day, our highly trained and dedicated cleaning team will arrive at your location promptly, fully equipped to deliver a top-notch cleaning experience. Quality Assurance: We take pride in delivering exceptional results. After the cleaning is completed, our team will ensure that everything meets your expectations. Feedback and Satisfaction: Your satisfaction is our priority. We welcome your feedback and strive to make your cleaning experience truly exceptional. If you have any concerns or additional requests, feel free to let us know. By following these simple steps, you can experience the convenience, professionalism, and thoroughness of our cleaning services, making your space shine and ensuring a healthier living or working environment.

Our pricing structure is tailored to suit the unique needs of each household or business. Factors such as the size and current cleanliness level of your space are taken into account when determining the cost. Fortunately, we provide a range of options to accommodate our clients' preferences. By completing our Quote form, you can explore various service packages, from one-time cleanings to hourly labor arrangements. With the flexibility to set a maximum time for our Maids' presence and prioritize specific areas of focus in your home or business, you can customize the service to align perfectly with your needs. Simply fill out our Quote form to receive a personalized estimate tailored to your requirements.

Of course! Licensed, bonded, and insured.

Refunds Policy: At Rescue Maids, we are committed to providing excellent service. If you encounter any issues with your cleaning, please contact us at clientrelations@rescuemaids.net, and we will promptly address the matter to your satisfaction. Cancellation & Rescheduling Policy: To better manage our schedule and accommodate all our clients, we have implemented a cancellation and rescheduling policy as follows: Cancellation & Rescheduling Fees: More than 48 hours' notice: No charge Less than 48 hours' notice: $50 fee Less than 24 hours' notice: $100 fee No answer or failure to inform us: Full balance charged or $200 fee. We understand that unforeseen circumstances can arise, and we will do our best to be flexible and understanding. These charges help compensate our dedicated maids for the missed work opportunity and cover administrative costs. We want to ensure that we can continue to provide excellent and timely service to all our clients.

Payment Policy: Thank you for choosing our services. To ensure a smooth payment process and maintain good customer relations, we have updated our payment policy as follows: Payment Due Date: All payments are required to be made by the end of the day of service. Optional Tips: Tips are entirely optional and can be paid once you receive the invoice. Late Payment Procedure: In the event that payment is not made by the next day after service, your credit card on file will be charged the invoice amount only. Past-Due Policy: In the event of late payments, the following policy will apply: 1-12 Months: A late fee of 10% will be accrued on the outstanding balance per month. After the 12th Month: If payment remains outstanding beyond 12 months, your invoice will be sent to collections as a final measure. We understand that circumstances may arise that can affect payment timelines. If you encounter any difficulties in making a payment on time, please contact our billing department at (248)242-7745 or clientrelations@rescuemaids.net . We are willing to work with you to find a solution that meets both our needs. Thank you for your understanding and for being a valued customer. If you have any questions or concerns about our payment policy, please do not hesitate to reach out.

Exterior of homes & businesses: Our cleaning services do not cover the cleaning of the outside areas of residential or commercial properties, including windows, gutters, and facades. Vehicles: We do not provide cleaning services for automobiles, boats, or any other motor vehicles. Hazardous materials: Our cleaning company will not handle any materials defined as hazardous by the relevant authorities. This includes, but is not limited to: a. Animal feces: Cleaning of animal waste, including feces, urine, or other biohazardous materials, is not within the scope of our services. b. Vomit: Cleaning of vomit or any other potentially infectious bodily fluids is not included in our service offerings. c. CDC-defined hazardous waste: We will not clean any substances or areas designated as hazardous waste by the Centers for Disease Control and Prevention (CDC) due to the risk of causing harm, sickness, or infection to our cleaners. Examples include certain chemicals, biohazardous materials, etc. d. Other hazardous materials: We will avoid cleaning any materials that pose a risk to the health and safety of our cleaning staff or clients, as determined by industry standards or regulatory guidelines. Unsanitary environments: We reserve the right to decline cleaning services for areas or properties that are deemed excessively unsanitary, pose health risks, or present conditions that may endanger our cleaning staff's well-being. Special agreements: Any exceptions to these restrictions can only be made through a specific contractual agreement between the client and our cleaning company. Such exceptions will be based on mutual understanding and written consent.