Question 1

Are you licensed, bonded, and insured?

Accepted Answer

Yes. Rescue Maids is licensed, bonded, and insured. That is part of hiring a professional cleaning company rather than an informal arrangement.

Question 2

Is Rescue Maids veteran-owned?

Accepted Answer

Yes. Rescue Maids is a veteran-owned residential cleaning company serving communities throughout Oakland and Macomb Counties, Michigan.

Question 3

What areas do you service?

Accepted Answer

Rescue Maids provides professional house cleaning throughout Oakland and Macomb Counties, and also serves the five Grosse Pointe municipalities. The Service Areas page lists every community currently served. Rescue Maids does not claim to serve every city in Metro Detroit.

Question 4

How do I get a cleaning estimate?

Accepted Answer

Every home and cleaning is different. Tell us about your home and the service you're looking for, and we'll help determine the cleaning option that best fits your needs. Request a cleaning to get started.

Question 5

Do I need to be home?

Accepted Answer

Not necessarily. Access arrangements can be coordinated with Rescue Maids in advance so the team can enter the home as agreed.

Question 6

What happens if I am unhappy with something?

Accepted Answer

If you notice something that needs attention after a visit, contact Rescue Maids within 24 hours so the company has an opportunity to address the concern.

Question 7

What is your cancellation policy?

Accepted Answer

Less than 24 hours’ notice may result in a $100 cancellation fee. A no-show or inability to access the property may result in a $200 fee or the full scheduled service amount, whichever is greater.

Question 8

Do your cleaners use ladders?

Accepted Answer

No. Rescue Maids does not provide ladder work. Interior residential cleaning is performed without ladder use.

Question 9

Do you provide exterior cleaning?

Accepted Answer

No. Rescue Maids focuses on interior residential house cleaning and does not advertise exterior cleaning.

Question 10

What are your business hours?

Accepted Answer

Monday–Friday, 8:00 AM–6:00 PM. Closed weekends and major holidays. Call or text (248) 242-7745 during business hours, or request a cleaning online at any time.

Question 11

Do you offer weekly or biweekly cleaning?

Accepted Answer

Yes. Recurring house cleaning can include weekly, biweekly, and other ongoing arrangements depending on the home and current availability.

Question 12

Can laundry be included?

Accepted Answer

Laundry assistance may be available as an additional service. Mention it when you request a cleaning so it can be discussed with the visit.

Question 13

Do I need to provide cleaning supplies?

Accepted Answer

Share any product preferences, sensitivities, or household restrictions when you request service. Specific supply arrangements can be confirmed as the visit is scheduled.

Question 14

Do you clean homes with pets?

Accepted Answer

Yes, residential homes with pets are a normal part of house cleaning. Please note pets on the request form, including any that need to be secured while the team is in the home.

Question 15

How do I pay?

Accepted Answer

Payment arrangements are confirmed when the cleaning is scheduled. Rescue Maids will explain accepted methods as part of booking — this website does not process payments online yet.

Frequently asked questions

Ready to come home to a cleaner house?